• Senior FOIA Specialist

    Job Locations US-DC
    Posted Date 1 year ago(1/30/2018 1:11 PM)
    # of Openings
  • Overview

    Windwalker Group horiz RGB

    Windwalker is a fast-growing, Boston-based contractor that provides exceptional training and professional service solutions to various federal and military clients. We are seeking an experienced Senior FOIA Specialist to perform services at the Department of Education in Washington, DC.


    • Provide technical support in processing FOIA and Privacy Act requests. Correctly and accurately enter FOIA requests and related correspondence into the Department's management, tracking and reporting system. Communicate with the Department's Principal Offices and FOIA requesters as needed to address scope, cost, perjury statement, and any other issues associated with the requesters' requests in order to satisfy all statutory and regulatory timeframes and other requirements. Perform the necessary redactions to information received in response to FOIA requests using FOIAXpress based on expert knowledge of the nine (9) FOIA exemptions; prepare interim and final response letters; prepare responses to FOIA requests with responsive documents formatted into email if size permits, or onto CDs, and accurately calculate fees associated with the Department's response to FOIA requests.
    • Provide technical expertise and support in the preparation and delivery of reports regarding FOIA activities, including the FOIA Annual Report to the Department of Justice, the Chief FOIA Officer's Report, and any related internal ad hoc and coordination reports as required by the COR.
    • Provide onsite quality assurance services in direct support of the Department's FOIA activities. Provide technical expertise to support the Department's CPO Team initiatives to establish and improve the existing quality assurance/quality control (QA/QC) processes related to FOIA. This includes monitoring FOIAXpress, performing QA/QC reviews of the data captured in FOIAXpress and the work activities of individuals involved in processing FOIA requests, and reporting findings to the COR and FOIA Director.
    • Provide quarterly updates, in the form of an issue brief or white paper, to the COR summarizing important legal, technical, or best practice developments relating to FOIA and Privacy Act operations.
    • Recommend modified and/or new operational approaches, including use of FOIAXpress.
    • Meet with the COR and FOIA Director on a bi-weekly basis to discuss the current FOIA case load and case disposition.
    • Participate in the FOIA Oversight Committee meetings to discuss FOIA requests requiring Departmental oversight and coordination.
    • Attend and participate as needed in working groups and committees involving the FOIA Service Center, FOIA coordinators, and OGC attorneys to establish dialogue to more effectively troubleshoot problems, improve workflows and facilitate responses to Departmental requests.
    • Assist with developing training modules and presentation material for presenting to FOIA personnel. 
    • Assist with presenting on topics relevant to helping Departmental offices improve their FOIA practices.
    • Prepare a weekly FOIA Program Report detailing the work being performed the COR.


    Basic requirements and duties for all onsite contractors at the Department of Education, candidates must:

    • Meet the criteria for eligibility to receive a Department security clearance and maintain confidentiality of all work processes.
    • Demonstrate mastery of the components of the Microsoft Office Suite of applications (Word, Excel, Outlook, Access, and PowerPoint) relevant for the work they are performing and Microsoft SharePoint for document management and collaboration.
    • Have the ability to track correspondence and documents through multiple rounds of stakeholder review, consolidating, synthesizing, and prioritizing comments and edits as they are received.
    • Demonstrate good communication skills both verbally and in writing, and be able to communicate using a variety of telecommunication relay services. Contractors are responsible for answering the telephone and dealing with Department employees, other programs and organizations, and all other customers shall be customer-service oriented, and shall be expected to speak clearly, easily understand the English language.
    • Be familiar with and experienced in standards of accessible product development and alternate forms of communication and dissemination, as required by Section 508 of the U.S. Rehabilitation Act (as amended) (29 U.S.C. 794 d).

    In addition to the basic requirements for all contractor personnel listed above, any employee performing work for this position shall have:

    • A Bachelor's Degree
    • A minimum of five (5) years of experience in the Federal service or equivalent public or private sector managing and/or responding to FOIA/PA requests, and shall have demonstrated expertise in the use and application of all major FOIA exemptions and with processing complex FOIA requests.

    Additionally, this individual shall:

    • Be an expert in applying FOIA/PA Laws and the utilizing FOIAXpress and related technologies
    • Have knowledge of webpage management, development, and updating content of existing web pages and preparing documents for posting to the web (experience posting agency FOIA Case Status Logs to the web is preferred)Be self-directed and accustomed to effectively and efficiently working at a high-performance level with minimal input from program leadership.


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